Return & Refund Policy

At BG Secrets, customer satisfaction is our top priority. We aim to make the return and refund process straightforward and hassle-free. Please read the following policy to understand how returns and refunds work.

1. Return Eligibility

You can initiate a return under the following conditions:

  1. Timeframe: Returns must be initiated within 15 business days of receiving the product.

  2. Condition: The product should be unused, in its original packaging, and in the same condition as delivered.

  3. Communication: You must coordinate the return process with us from start to finish. Returns are only eligible when all steps are followed in coordination with our team.

2. Return Process

Returning a product is simple:

  1. Contact Us: Reach out to us via phone or email to initiate the return process.

  2. Follow Instructions: Our team will guide you through the return steps, including packaging and return shipping details.

  3. Confirmation: Once we receive the returned product and verify its condition, we will process your refund.

3. Refund Process

After your returned product is received and approved:

  1. Payment Details: We will ask for your bank account details during the return confirmation call to process the refund.

  2. Refund Timeframe: Refunds will be credited to your account within 7 business days of return approval.

4. Important Notes

  1. All communication regarding returns and refunds must be done directly with our team.

  2. Any discrepancies or missing information may delay the return or refund process.

  3. We are here to assist you every step of the way, ensuring a smooth and quick resolution.

Thank you for shopping with BG Secrets. If you have any questions or need assistance with returns, feel free to contact us. We are here to help!